Terms & Conditions
Terms & Conditions
Orders may be placed via email at firstname.lastname@example.org or online at gbghjewelry.com. Personalized orders will be confirmed by a sales representative. Once an order has been placed, we are not able to modify or cancel your order. GBGH reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by GBGH.
Orders may ship immediately if the item is in stock. If the item is out of stock, orders can take up to 6 weeks. Our team will confirm the estimated time that you can expect to receive your order. Once we have shipped your order, you will receive an email with your tracking number. All orders are shipped as soon as they are ready. Orders placed during the holidays or when there is a high volume of orders can take longer than the allotted time frame. If this is the case, a sales representative will always notify the customer.
Please refer to each individual listing for estimated ship times. As most items are made to order - we ask that you please allow 3-6 weeks for these pieces to be handmade in NYC. Once your purchase is on its way, you will receive a confirmation email with your USPS tracking number included. FedEx Standard Overnight and DHL International options may be selected at checkout.
If you need an item before this time please email GBGH@GBGH.NYC so that we may check availability.
USA Domestic shipping (excluding Hawaii, Alaska and Puerto Rico) is free of charge with UPS Ground shipping. GBGH is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and GBGH is not responsible for any delays or other issues that may arise when shipping internationally. All orders over $1,000 require a signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. GBGH is not responsible for delayed delivery, or any other issues once your order leaves GBGH. If your order is sent back to GBGH by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order. GBGH does not accept shipping accounts provided by the customer.
CORRECTION OF ERRORS AND INACCURACIES
We aim to present the most recent, most accurate and most reliable information on the website at all times. However, the information may contain typographical errors or inaccuracies and may not be complete or current. We, therefore, reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order).
In the event a catalog product is listed at an incorrect price due to typographical error or systems error, GBGH Jewelry shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. GBGH shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
We accept Visa, MasterCard, Apple Pay, American Express and Shop Pay, we don’t accept money orders or checks. Full payment is due before any order is processed and produced.
GBGH jewelry pieces sold may be exchanged for a store credit or for an alternate size within 10 days of receipt, subject to GBGH’s sole assessment as to whether the jewelry is in the same condition that it was purchased. If you purchased a GBGH piece of jewelry from an outside retailer and would like to exchange or return it, you must bring the piece to the original retailer where the item was purchased. We are not responsible for any jewelry not purchased directly from GBGH.
Please bring any issue experienced within 30 days of purchase to our attention. Should there be a problem with your jewelry, we are happy to exchange this item or extend a credit to you for the value of your piece.
Please refer to our JEWELRY CARE page to learn how to personally care for your jewelry.
Any promotions offered by GBGH will state the time frame in which they can be used, along with any other limitations or excluded products. GBGH reserves the right to alter or cancel any promotion without notice. If a promotion is used incorrectly or being abused, GBGH has the right to cancel these orders and ban the usage of any further promotional material by such user. Only one discount or coupon per order.
GBGH provides images of each item on the Site and endeavors to show as much detail as possible. However, viewing images online has its disadvantages as the size and color of the images may vary across digital screens and mobile devices. Measurements of select pieces are provided to help visual size.
MODIFICATIONS TO SERVICE/TERMINATION
GBGH reserves the right at any time to modify or discontinue the Service (or any part thereof). You agree that GBGH shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service. You acknowledge that GBGH reserves the right to deactivate accounts, cancel orders, and/or refuse to accept orders from users that violate the Terms or for such other reason as determined by GBGH.
GBGH PROPRIETARY RIGHTS:
You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Service or the Site. You acknowledge that the Site and the Service contains copyrights, trademarks, service marks, or other intellectual property of GBGH. Unless specifically stated otherwise, GBGH owns the copyright to the Site, all images on the Site and on all jewelry designs as well as the rights in several trademarks. You agree not to infringe upon GBGH’s intellectual property rights in any manner.
THIRD PARTY SITES:
Your dealings with advertisers or any links or third-party sites found on or through the Service are solely between you and such third-party. Because GBGH has no control over such sites and resources, you acknowledge and agree that GBGH is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, materials, advertising, products, promotions or any other activities or events. We suggest that you carefully read the applicable terms and privacy policies of any other site you may visit.
DISCLAIMER OF WARRANTIES:
YOU EXPRESSLY UNDERSTAND AND AGREE THAT: YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. GBGH EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. GBGH MAKES NO WARRANTY THAT (i) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE SERVICE WILL BE ACCURATE OR RELIABLE, AND (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL ACCESSED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS. NO INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM GBGH OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.
LIMITATION OF LIABILITY:
YOU EXPRESSLY UNDERSTAND AND AGREE THAT GBGH SHALL NOT BE LIABLE FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF ANY FUNDS, TANGIBLE OR INTANGIBLE, LOSS OF PROFITS, GOODWILL, USE, DATA OR ANY OTHER LOSSES RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) THE USE OR PARTICIPATION IN ANY THIRD PARTY PRODUCT OR SERVICE OR OTHER SITES; (iii) STATEMENTS OR CONDUCT OF ANY THIRD PARTY YOU MAY ACCESS THROUGH THE SERVICE; OR (iv) ANY OTHER MATTER RELATING TO THE SERVICE.
Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability so some of the above limitations may not apply to you.
You agree to release, indemnify, defend, and to hold GBGH and its subsidiaries, affiliates, officers, agents, or other partners, and employees, harmless from any claim or demand, including reasonable attorneys’ fees and costs regarding your breach of the Terms and/or any claim or demand made by any third party due to or arising out of your use of the Site or Service or your violation or alleged violation of any rights of another.
GBGH complies with the Children's Online Privacy Act. Our Site (and links that may be available through our Site), are not intended for persons under the age of eighteen (18). We do not knowingly collect information from such persons.
The Terms constitute the entire agreement between you and GBGH, superseding any other agreements or understandings between you and GBGH. The Terms and the relationship between you and GBGH shall be governed by the laws of the State of New York and you agree to submit to the exclusive jurisdiction of the federal and state courts located in New York, New York. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to your use of the Service or the Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.